Nathan Markus

Dubuque, Iowa

About Me

Nathan Markus

I was born and raised in Dubuque, Iowa. Growing up, I was always fascinated with technology. One of my earliest tech memories is when my parents got me a wireless security camera for Christmas that I set up to record on an old TV's built-in VCR as a homemade "security" system.

My career journey began as a T1 Support Analyst, where I quickly advanced to the role of a T2 Service Desk Technician. Currently, I focus on delivering expert remote support and troubleshooting for Financial Institutions across diverse systems such as Windows Servers, Entra/M365, and VDI infrastructure encompassing Citrix and VMware Horizon. I manage critical responsibilities including the creation of Group Policies, Active Directory tasks, and proactive monitoring of server alerts.

In my free time, I passionately maintain a home lab where I host various self-hosted software and services (including this website!). When I'm not immersed in technology, I often explore nature on hikes or watch YouTube. These activities help me maintain a healthy work-life balance and refresh me for new challenges in the tech world.

Experience

RSM US LLP - MCI (Managed IT, Cloud, and Infrastructure)

January 2021 - Present
  • Jan 2021 - Sep 2022 ● T1 Service Desk
  • Sep 2022 - Feb 2024 ● T2 Service Desk
  • Feb 2024 - Current ● T2 Service Desk, Financial Institution Focus

    • Education

    Certifications

  • ITIL Foundation - IT Service Management
  • IT Security Foundations: Core Concepts
  • IT Security Foundations: Network Security
  • IT Security Foundations: Operating System Security

    • Ivy College of Business - Iowa State University

  • Undergraduate Major in Management Information Systems (MIS)
  • Minor in Management
  • Graduation - Fall 2020
  • Graduated Magna cum laude

    • Springer's Martial Arts Academy

  • First-degree black belt - Taekwondo